Changing the Initial Password & Profile Management

To change the initial password and manage profile information:

  1. Go the the Leisureshield URL (e.g.
  2. Log in with the credentials sent in the email
  3. Click your ‘Logged In As’ user name in the top right of the screen:

  1. This will reveal the below Pop Up:


  1. Enter a new password in the ‘Password’ textbox and repeat it in the ‘Repeat’ textbox.

  2. Click Save.

**It is important to keep all passwords memorable and safe. A combination of letters, numbers and symbols is recommended. If a user forgets their password, they can only be reset by an administrator or the SLA provider. Contact Fidelity Support on

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